Wholesale General FAQ

  • Do you have a minimum order amount?

    Yes, we currently have a minimum of $250 per order before shipping and after any discounts have been applied. You will not be able to complete checkout with an order amount less than the required minimum.

  • Do you offer dropshipping?

    Unfortunately, we no longer offer dropshipping services. However, we highly recommend getting even better pricing by placing a wholesale order and fulfilling the items on your own.

  • How do I open an account?

    You can register for an account by clicking here. After you apply, your application will be reviewed by our team and approved or rejected within 24 business hours. To be accepted you must have a valid business with supporting documentation and Employer Identification Number (EIN).

  • Why can't I view pricing?

    You must have an approved wholesale account before viewing pricing on SMOKEA Wholesale. If you have an account on our retail site (smokea.com), it will not work on this site. You must apply separately for a wholesale account on wholesale.smokea.com to view wholesale pricing and place who...

  • Why was my application for an account denied or rejected?

    If you received an email that your account was not approved it is most likely because there was incomplete or inaccurate information on your registration. We require that a valid FEIN is provided and that a valid business license or federal EIN document is uploaded. If this information i...

  • Why can't I log in to my account?

    If you are using login information from smokea.com (our retail site) on our wholesale site (smokeawholesale.com) it will not work. You must have a separate account for SMOKEA® Wholesale. If you have registered and been approved you can login here. If you are still having issues try r...

  • Why can't I upload my business license when registering?

    To submit your application for a wholesale account you must upload a business license or EIN document during registration. If you are receiving an error when uploading the document it is probably too large or in the wrong format. Files must be under 3MB and in .doc, .docx, .tiff, or .p...

  • Can I create an international account?

    We do accept international accounts. However, it is your responsibility to know what you can and cannot import to your country. We are not responsible for shipments held by customs or for any additional fees charged by your country for importing. To register a wholesale account click h...

  • What if I want a product that's not on SMOKEA Wholesale?

    If you see products on smokea.com that are not available on SMOKEA® Wholesale, this means that we are not a distributor for that product. However, if you're still interested we can usually offer a discount on these items if purchased as a wholesale buyer. If there's something you're intere...

  • Can I sell your products online?

    We maintain a strict MAP (minimum advertised price) policy when re-selling our products online. Whether it be your own site or a marketplace like Amazon or Ebay we ask that you do not sell your products for any lower than our MAP. We set all of our pricing on our retail site (smokea.com) equal to...

  • Do you have a catalog and price list?

    All of our available products and pricing can be found by browsing smokeawholesale.com once you're logged in to an approved account. We do not offer price lists or catalogs as our selection is constantly changing and all information is available to you on our website.

  • How can I view or download my invoice?

    You can download/print a PDF invoice directly from your shipping confirmation email. Once your order has been fulfilled this email will be sent to the email address associated with your order automatically. Click the "Download/Print Invoice" link to view your invoice associated with this order. ...

  • How do I place an order?

    Place Your Order Online: Once your account has been approved, you can log in to our wholesale site at smokeawholesale.com or by clicking here. Once you are logged in, pricing will be displayed for each product. Add your desired items to your cart and navigate to checkout to complete your order. P...

  • What is a special order?

    If you're looking for a product that we don't have listed on the site or a quantity that is above what we typically stock, we can always help to source the products for you. We call this a special order. To start a special order, contact SMOKEA® Wholesale support and let us know what product and ...

  • Why don't you offer phone support?

    While some issues can be solved quickly over the phone, most support involves much more detail such as order history and account information that we can access quicker and better help you with by providing support via email or chat. Most issues that can be solved over the phone, we've outlined in...